Terms and Conditions

Last updated: July 17, 2025

These Terms and Conditions (the “Terms”) form a legally binding agreement between CleanHandy LLC (“Company,” “we,” “us,” or “our”), a New York limited‑liability company with its principal office at [Insert street address, New York, NY ZIP], and any person or entity (“you” or “User”) who accesses or uses the CleanHandy website, mobile application, and related services located at https://www.cleanhandy.com (collectively, the “Platform”). By creating an account, booking a service, making a payment on the Platform, or otherwise using the Platform in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms.

PLEASE READ THESE TERMS CAREFULLY.
• THEY CONTAIN AN ARBITRATION AGREEMENT AND CLASS‑ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS (SEE § 23).
• IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE PLATFORM.

1. Definitions

2. Eligibility

1. You must be at least 18 years old and able to enter into legally binding contracts to use the Platform.
2. By registering an account, you represent and warrant that all information you provide is accurate, complete, and up‑to‑date and that you will maintain it as such.
3. We may suspend or terminate your account at any time if we have reason to believe you have violated these Terms or applicable law.

3. The Platform; Relationship of the Parties

1. Marketplace Only. The Platform is an online marketplace. The Company does not provide cleaning or handyman services; Pros are independent contractors, not employees, agents, or partners of the Company.
2. No Employment. Nothing in these Terms shall be construed as creating an employment, joint‑venture, or franchise relationship between the Company and any Pro.
3. Service Contracts. When a Booking is confirmed, a Service Contract is formed directly between the Customer and the Pro. The Company is not a party to the Service Contract.

4. Booking Process

1. A Customer initiates a Booking by selecting service category, date, time, location within the five boroughs of New York City, and any add‑ons.
2. The Platform displays an estimated price in United States dollars (USD $) (inclusive of taxes and fees where applicable) and pre‑authorizes the Customer’s saved payment method for that amount.
3. The Booking is accepted when either (a) the Platform auto‑assigns a Pro and sends an electronic confirmation, or (b) a Pro explicitly accepts the request.
4. The Customer authorizes the Company and the Payment Processor to charge the Total Fees upon completion of the service or earlier pursuant to § 6.

5. Prices, Taxes, and Fees

1. All prices are quoted and payable in USD.
2. Sales Tax. Where required by law (e.g., NY Tax Law §§ 1105, 1132), we will collect applicable New York State and local sales tax and remit it to the tax authorities.
3. The Company may charge a non‑refundable Platform Fee disclosed at checkout.
4. Pros are solely responsible for all federal, state, and local taxes on income they earn via the Platform (e.g., self‑employment tax). The Company will issue IRS Form 1099‑NEC to U.S. Pros whose payments meet the reporting threshold.

6. Payment Terms

1. Payment Processor. All card payments are processed by Stripe. By paying through the Platform, you agree to be bound by Stripe’s U.S. Terms of Service and Privacy Policy.
2. Pre‑Authorization & Capture. A pre‑authorization (hold) for the Total Fees is placed when the Booking is confirmed. The Company will capture (collect) the funds:
      a. Automatically when the Pro marks the service as completed;
      b. If the Customer cancels after the free‑cancellation window (see § 7); or
      c. In the event of a Customer no‑show.
3. Disputes & Chargebacks. If you dispute a charge, you must first contact support@cleanhandy.com within 48 hours of the transaction. Unfounded chargebacks may result in account suspension.
4. Strong Customer Authentication. Where required under the U.S. Secure Remote Commerce ("SRC") or card‑network rules, additional authentication may be requested.

7. Cancellation & Reschedule Policy

• Customers may reschedule once free of charge if requested ≥ 24 hours before the original start time.
• Pros who cancel without reasonable cause fewer than 24 hours before start may face reduced listing visibility, fines, or account deactivation.

8. Customer Obligations

1. Provide safe, lawful, and sanitary access to the service location, including running water, electricity, and any building access codes.
2. Secure or remove fragile or valuable items (e.g., art, heirlooms, cash) prior to service.
3. Pay all parking fees or arrange legal parking if off‑street parking is unavailable.
4. Inform the Pro in advance of any known hazards (e.g., pets, broken fixtures, mold, bedbugs).

9. Pro Obligations

1. Hold all licenses and permits required under New York City Department of Consumer and Worker Protection (DCWP) rules (e.g., Home‑Improvement Contractor License where applicable).
2. Carry commercial general liability insurance with a minimum limit of US $1,000,000 per occurrence and provide proof upon request.
3. Supply their own tools, equipment, and supplies in safe working condition.
4. Comply with all OSHA safety rules, NYC Building Code, and other applicable laws.

10. Service Quality & Refunds

1. Customers must report service issues by email at support@cleanhandy.com within 24 hours after completion, providing photos where feasible.
2. After investigation, the Company may (i) require the Pro to re‑perform the deficient portion, (ii) issue a partial credit/refund, or (iii) issue a full refund. The Company’s resolution decision is final.

11. Ratings & Reviews

• Customers may submit a star rating (1‑5) and written review. Reviews must be truthful, lawful, and non‑defamatory.
• The Company reserves the right to remove reviews that violate these Terms or applicable law.

12. Prohibited Conduct

• Use the Platform for any unlawful purpose or to solicit illegal services;
• Circumvent the Platform’s payment system by paying or accepting payment outside the Platform;
• Harass, threaten, or discriminate against any User or employee;
• Post false, misleading, or libelous content;
• Use automated scripts to collect data from the Platform without written consent.

13. Intellectual Property

All trademarks, software, and content on the Platform are owned by or licensed to the Company and are protected under U.S. copyright and trademark laws. You receive a limited, non‑exclusive license to use the Platform for lawful personal or business purposes. Any other use is prohibited without prior written permission.

14. Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and disclose personal information. The Privacy Policy is incorporated by reference into these Terms.

15. Electronic Communications & Signatures

By creating an account or Booking services, you consent to receive communications from us electronically and agree that all agreements, notices, disclosures, and other communications satisfy any legal requirement that such communications be in writing under the U.S. Electronic Signatures in Global and National Commerce Act (E‑SIGN).

16. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN “AS‑IS” AND “AS‑AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. THE COMPANY MAKES NO WARRANTY REGARDING THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PROVIDED BY PROS.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S AGGREGATE LIABILITY TO ANY USER FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) US $1,000 OR (B) THE TOTAL FEES PAID BY THE CUSTOMER IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. UNDER NO CIRCUMSTANCES WILL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including attorneys’ fees) arising from: (i) your use of the Platform or Services, (ii) your breach of these Terms, or (iii) your violation of any third‑party right or law.

19. Force Majeure

The Company shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, acts of terrorism, labor disputes, or governmental actions.

20. Termination

1. You may close your account at any time through account settings.
2. The Company may suspend or terminate your access to the Platform at its sole discretion with or without notice if it believes you have violated these Terms or posed a security risk.
3. Sections 14 – 18, 21 – 24 survive termination.

21. Governing Law

These Terms and any dispute arising out of or relating to them shall be governed by the laws of the State of New York, without regard to its conflict‑of‑law rules.

22. Dispute Resolution; Informal Negotiations

Before initiating arbitration, you agree to first contact the Company at disputes@cleanhandy.com and attempt to resolve the dispute informally for at least 30 days.

23. Arbitration Agreement & Class‑Action Waiver

PLEASE READ THIS SECTION CAREFULLY—IT AFFECTS YOUR LEGAL RIGHTS.

1. Binding Arbitration. Any dispute or claim arising out of or relating to these Terms or the Platform that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and governed by the U.S. Federal Arbitration Act (FAA).
2. Venue. The arbitration shall take place in New York County, New York unless the parties agree otherwise.
3. Class‑Action Waiver. YOU AND THE COMPANY AGREE THAT ANY PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
4. Opt‑Out. You may opt out of this arbitration agreement within 30 days of your first acceptance of these Terms by emailing a clear opt‑out notice to legal@cleanhandy.com.

24. Severability

If any provision of these Terms is found unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force.

25. Entire Agreement & Changes to Terms

These Terms, together with any policies incorporated herein, constitute the entire agreement between you and the Company. We may amend these Terms from time to time by posting an updated version on the Platform and sending registered Users at least 14 days’ prior notice. Continued use after the effective date constitutes acceptance of the amendments.

26. Contact Information